Starter
For practices starting with one module.
Start with Starter
Core Platform · Included
- Unified patient inbox (calls, texts, web forms)
- AI lead scoring & segmentation
- Task management & team assignments
- Calendar & PMS sync (Ortho2, Cloud 9)
- Lead source attribution & reporting
- Up to 3 team members
- Standard support
Plus 1 module of your choice
- AI Agent (default)
- or Reviews & Reputation
- or Referral Management
- or Social Media
Swap or add more modules anytime.
Growth
The one most practices pick.
Popular
Per location · billed monthly
Core Platform · Included
- Everything in Starter, plus:
- Up to 10 team members
- Priority support (same-day response)
- Multi-channel analytics dashboard
- Advanced workflow automation
Plus 3 modules — pick any three
- AI Agent (voice + chat widget)
- Reviews & Reputation
- Referral Management
- Social Media
The 4th module can be added for $99/mo.
Complete
Every module, multi-location ready.
Per location · billed monthly
Core Platform · included
- Everything in Growth, plus:
- Unlimited team members
- Dedicated success manager
- Multi-location dashboard & reporting
- Volume discounts for 6+ locations
All 4 modules · included
- AI Agent (all channels)
- Reviews & Reputation
- Referral Management
- Social Media
Nothing extra to add. Everything unlocked.
Monthly limit on AI voice callbacks keeps costs predictable. Starter covers the average single-location practice; Growth handles busy and high-volume practices; Complete is built for multi-location and DSO accounts. Web chat and SMS included with fair-use. See usage details in the FAQ
The Four Modules
Four ways to add AI-powered patient growth to your practice.
Every module plugs into the Core Platform and shares the same unified inbox, task system, and reporting. Pick what you need — or get them all.
AI Agent
One AI brain across three channels — voice callbacks on missed calls, SMS conversations, and a web chat widget on your site. All trained on your practice's knowledge base.
Includes: Missed-call voice or SMS recovery · Web chat widget (WordPress plugin) · Knowledge base upload · Real-time booking into PMS or HHub calendar
Reviews & Reputation
AI drafts a professional response for every Google review — in your tone, HIPAA-safe by design. You approve. We post. Your response rate climbs, your Google visibility follows.
Includes: AI-drafted responses with 3-step approval · 3 tone options · Google Business Profile integration · Reputation dashboard with industry benchmark
Referral Management
NFC cards and branded QR flyers turn every referring doctor's office into a one-tap booking portal. Every referral tracked with source attribution and revenue.
Includes: 3 NFC cards + QR flyer · Patient self-book flow · Clinical handoff flow · Full source attribution · Revenue per referrer tracking
Social Media
A design team builds your brand patterns and post templates. Front desk picks a topic, AI fills it in, post publishes to Instagram, Facebook, and Google Business Profile.
Includes: Human-designed brand system · 2–3 branded patterns · 2–4 templates each · AI caption & content generation · Direct publishing & scheduling
Premium Add-On · Optional
Want the full team in your corner? Add professional services.
HHub is built so your practice can run it on its own. But if you want a design team building your social brand system, writing your AI knowledge base, and running strategy sessions — we offer professional services as an add-on to any plan. Delivered by a team that’s spent 14 years building brand systems for dental and orthodontic practices. Available at any HHub tier.
- Brand system setup & design
- AI knowledge base writing
- Review tone calibration
- Referral card & flyer design
- Monthly strategy calls
- White-glove onboarding
Month-to-month. Cancel anytime.
No annual contracts. No multi-year lock-in. 30 days written notice to cancel.
Live in 14 days.
Most single-location practices are onboarded, trained, and live within two weeks of signup.
Your data is yours.
Export your full practice data in CSV on cancellation. 30-day window. Permanently deleted after.
Pricing FAQ
Everything you'd ask on a sales call.
Honest answers about commitment, setup, integrations, support, and offboarding. If something's missing, book a demo and ask us directly.
Commitment & Cost
Do I have to sign a long-term contract?
No. HHub is month-to-month — no annual contracts, no multi-year lock-in. We believe the product should earn your business every month, not hold it hostage.
Why we don’t do contracts: If HHub isn’t moving the needle for your practice in the first 90 days, we’d rather you leave than stay trapped. Our renewal rate is our real accountability metric.
What's the cancellation policy?
Cancel any time with 30 days’ written notice. No cancellation fee. No exit penalty. No “gotcha” clause buried in the terms.
If you’re within the first 90 days and HHub isn’t earning its keep, reach out to your success manager first — we’ll work with you before you decide to leave.
Does the price change based on call or text volume?
Not by volume — by number of locations. A single-location practice pays a different rate than a 10-location DSO, but a single location’s bill doesn’t spike because you had a busy month.
This keeps your HHub cost predictable, regardless of lead volume, call traffic, or seasonal swings. No surprise overage fees.
Multi-location? Volume discounts kick in automatically as you scale. Talk to our team about 6+ location pricing.
Are there usage limits on each plan?
Yes — reasonable limits keep pricing predictable and prevent outlier abuse. We publish the one limit that matters most: AI voice callbacks per month. Here’s what each plan includes per location per month:
- Starter: Up to 750 AI voice callbacks/month
- Growth: Up to 1,500 AI voice callbacks/month
- Complete: Up to 3,000 AI voice callbacks/month
Web chat and SMS usage are included with reasonable fair-use limits — your team won’t hit them in normal operation. If you hit the voice callback limit, you’ll see a clear upgrade prompt — no surprise overage charges. You can upgrade mid-month at any time.
For context: Most single-location practices receive 500–600 voice callbacks per month. Starter’s 750/month limit covers the average practice with headroom, while Growth and Complete handle high-volume and multi-location accounts.
Doing more than 3,000 voice callbacks/month? Multi-location DSOs and high-volume practices qualify for custom enterprise pricing — talk to sales.
Can I switch plans or add modules later?
Yes. You can upgrade, downgrade, or swap modules any time. Upgrades take effect immediately; downgrades apply on your next billing cycle.
Starter customers can add a second module for $99/mo, or upgrade to Growth for a bundled rate. Growth customers add a 4th module for $99/mo or move to Complete.
Implementation & Integrations
How long does it take to get up and running?
Most single-location practices are live within 14 days.
Week 1 is setup: we handle configuration, phone and text routing, and integration with your existing tools. Week 2 is staff training, testing, and going live.
Multi-location rollouts take longer — typically 3–6 weeks, depending on the number of locations and the complexity of your call routing.
How much work does my team have to do during onboarding?
Minimal. About 2–3 hours of your team’s time, total, across the two-week onboarding.
Our team handles the configuration, integration, and routing — the heavy lifting. Your team’s involvement breaks down as:
- 30-minute kickoff call — we align on goals and gather practice details
- 60-minute configuration review — you confirm settings, routing, and scripts
- 60-minute staff training — we train your front desk and treatment coordinators
No IT or technical staff required on your end.
Does HHub integrate with my practice management software?
HHub currently integrates directly with Ortho2 and Cloud 9. Deeper integrations with Dolphin, WaveOrtho, and others are actively on our roadmap.
For any PMS we don’t integrate with yet, HHub works as a standalone patient communication layer — the two systems run alongside each other, and your team still gets the full benefit of HHub’s unified inbox, lead scoring, and missed-call recovery.
Running on a different PMS? Ask us about your specific system on a demo call — we’ll tell you honestly what today’s experience looks like and what’s coming.
Support & Offboarding
Do you provide training for our staff?
Yes — included in every plan, no extra cost.
Onboarding includes a live training session with your team on the full platform. After you go live, your success manager is available for:
- Refresher sessions whenever you need them
- New-hire training when you bring someone new onto the team
- Advanced feature walkthroughs as HHub rolls out new capabilities
We track what works for practices like yours and proactively share tips — not just respond to tickets.
What happens to our data if we cancel?
Your data is yours. We never hold it hostage.
On cancellation, you get a 30-day export window. Export your full patient interaction history, call logs, lead records, and notes in standard CSV format — no special tools required.
After the 30-day window, we permanently delete your data from our systems and confirm the deletion in writing.