The Problem · The Solution

Reviews drive half your new patients. So why are most of them unanswered?

Google prioritizes practices that respond consistently. New patients read your responses before they ever call. And yet, most dental and orthodontic practices leave over two-thirds of their reviews untouched — not because they don't care, but because writing 20 replies a week is nobody's real job.

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What's broken

Most reviews never get a response, Writing a thoughtful reply to every review takes real time. Between calls and consults, most practices answer fewer than 30% of their Google reviews. Google notices. So do prospective patients.

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How HHub fixes it

A polished draft, ready in one click, Click "Generate with AI" on any Google review. HHub writes a professional response in your practice's tone — thanking genuine feedback, acknowledging concerns without being defensive, always compliant with HIPAA. You edit or approve. We post.

Same Day · The Difference

What you're dealing with today — and what changes.

Without HHub
With HHub
Tone Control

Generic replies sound like AI wrote them. Most tools spit out one-size-fits-all replies that feel robotic. "Thank you for your feedback." Done. The result: your Google profile looks like a chatbot, and patients scroll right past.

Your voice, not ours. Set your practice's default tone — Warm & Friendly, Professional & Polished, or Balanced. Switch on any individual response if a review needs a different touch. The AI adjusts, and the reply reads like it came from your team.

HIPAA-Safe Prompt Architecture

HIPAA risk is real — even in public replies. Confirming a reviewer is a patient, mentioning treatment, referencing a visit — all HIPAA violations that can happen in a five-second reply. Most staff writing Google responses don't know this. Most AI tools don't care.

The AI never does what it shouldn't. HHub's prompt explicitly prevents the AI from confirming the reviewer is a patient, referencing any treatment or appointment, or including any health information. These rules aren't after-the-fact filters — they're built into the prompt itself, every single time.

Reputation Dashboard

You don't know how you're actually doing. Average star rating is a vanity metric. What percentage of reviews did you respond to? How does your rating compare to industry average? Which of your locations is underperforming? Most dashboards don't tell you.

The metrics that actually matter. Response rate, industry benchmark, per-location ratings, negative-review triage. The dashboard tells you in ten seconds where you stand and what needs your attention — not just a star rating with no context.

AI drafts every response. You approve every word.

See The Full Platform

One Platform Multiple Approaches

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How It Works

Four things the product does. All of them, honestly.

  • 3-Step Approval Workflow
  • Tone Control
  • HIPAA-Safe by Design
  • Reputation Dashboard

The AI drafts. You approve. Then it posts to Google.

Nothing goes live without your review. HHub's workflow is intentionally built around human approval — because Google responses are public-facing, permanent, and your practice's reputation is on the line.
  • Click "Generate with AI" on any review
  • Draft appears in a preview panel — never auto-sends
  • Edit inline, regenerate, or approve as-is
  • One-click posts to Google via official API
  • Or save as draft for doctor sign-off
  • Every response logged for audit trail

Three voices. Set your default. Switch any time.

A pediatric practice should sound different from a cosmetic one. A family ortho shouldn't sound like a luxury clinic. HHub gives you three distinct voices you can set as a default — and override for any individual response if the moment calls for something different.
  • Three built-in tones for every practice type
  • Set your default in Settings — applies to every draft
  • Override on any individual response
  • AI regenerates automatically when you switch tone
  • All three are HIPAA-compliant by design
  • Practice name signed naturally for SEO

The rules are in the prompt, not in a filter.

Most AI review tools let the model write anything, then try to catch mistakes afterward. HHub takes a different approach: the HIPAA rules are built directly into the system prompt so the AI is physically incapable of drafting anything that crosses the line. The compliance isn't a safety net — it's the design.
  • Rules baked into the prompt, not filtered after
  • AI cannot confirm reviewer is a patient
  • AI cannot reference treatment or appointments
  • AI cannot include any health information
  • Responses stay under 100 words, focused, compliant
  • Every draft logged for audit purposes

The metrics Google actually rewards.

Star rating alone is a vanity number. Response rate is what Google rewards. Per-location comparison is what multi-practice operators actually need. Industry benchmark is what tells you whether you're winning or losing. HHub's dashboard gives you the metrics that move the needle.
  • Average rating with industry benchmark comparison
  • Response rate KPI — the signal Google cares about
  • Per-location ratings for multi-site operators
  • 1-2 star review flags for triage
  • "Needs Response" filter turns reviews into a queue
  • Review trend over time
3-Step Approval Workflow

The AI drafts. You approve. Then it posts to Google.

Nothing goes live without your review. HHub's workflow is intentionally built around human approval — because Google responses are public-facing, permanent, and your practice's reputation is on the line.
  • Click "Generate with AI" on any review
  • Draft appears in a preview panel — never auto-sends
  • Edit inline, regenerate, or approve as-is
  • One-click posts to Google via official API
  • Or save as draft for doctor sign-off
  • Every response logged for audit trail
Tone Control

Three voices. Set your default. Switch any time.

A pediatric practice should sound different from a cosmetic one. A family ortho shouldn't sound like a luxury clinic. HHub gives you three distinct voices you can set as a default — and override for any individual response if the moment calls for something different.
  • Three built-in tones for every practice type
  • Set your default in Settings — applies to every draft
  • Override on any individual response
  • AI regenerates automatically when you switch tone
  • All three are HIPAA-compliant by design
  • Practice name signed naturally for SEO
HIPAA-Safe by Design

The rules are in the prompt, not in a filter.

Most AI review tools let the model write anything, then try to catch mistakes afterward. HHub takes a different approach: the HIPAA rules are built directly into the system prompt so the AI is physically incapable of drafting anything that crosses the line. The compliance isn't a safety net — it's the design.
  • Rules baked into the prompt, not filtered after
  • AI cannot confirm reviewer is a patient
  • AI cannot reference treatment or appointments
  • AI cannot include any health information
  • Responses stay under 100 words, focused, compliant
  • Every draft logged for audit purposes
Reputation Dashboard

The metrics Google actually rewards.

Star rating alone is a vanity number. Response rate is what Google rewards. Per-location comparison is what multi-practice operators actually need. Industry benchmark is what tells you whether you're winning or losing. HHub's dashboard gives you the metrics that move the needle.
  • Average rating with industry benchmark comparison
  • Response rate KPI — the signal Google cares about
  • Per-location ratings for multi-site operators
  • 1-2 star review flags for triage
  • "Needs Response" filter turns reviews into a queue
  • Review trend over time

The Ethical Case

Some tools auto-post. We won't.

Most AI review tools in dental marketing auto-post responses the moment a review appears. They’ll tell you it’s faster. They won’t mention what can go wrong — because when an AI replies to a 1-star review without a human reading it first, the damage goes public instantly.

We built HHub the other way on purpose. Nothing posts without a doctor or office manager’s eyes on it. The AI writes the draft — that’s where the time savings come from. But the final word is always yours.

It’s a small architectural decision that says something bigger: your reputation is too important to outsource to a machine.

Better Together

Every review is a signal. Here's what it can trigger.

Referral Management

5-star reviews, tagged to the referrer

When a happy patient leaves a 5-star review, HHub can surface which referring doctor sent them — closing the loop on your best referral relationships.

Explore Referral Management

Task Management

Negative reviews become tasks

Every 1- or 2-star review flagged for triage gets turned into an assigned task — with an owner, a priority, and a deadline for the response.

Explore Task Management

Roadmap · Coming Soon

Talk to us about the roadmap

Send review requests by SMS or email after appointments — triggered by HHub or your PMS — to grow your review volume on autopilot. On the roadmap.

Talk to us about the roadmap
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Hhub Benefits

This modern referral approach increases participation while making the process simple and convenient for everyone involved.

Make referrals easier than ever.

Request Demo
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Dr Nima Hajibaik

Orthodontist

"HHub helped us reconnect with patients who hadn’t started treatment—now we’re seeing a 30% increase in booked procedures!"

10x

Increased our Business